IT Operations & Support

With the OS and hypervisor patches for Meltdown (CVE-2017-5754) having been released and the OS, hypervisor, and firmware patches for Spectre (CVE-2017-5715 and CVE-2017-5753) in some partial state of release depending on vendor, there have been many questions about the performance implications of updating. Because there’s low-level interaction at play for Meltdown and Spectre patches, the net result will depend significantly on factors like workload (e.g. what is it that users are…

As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many…

Piriform, makers of CCleaner, a popular PC cleaning application, released a security notification on Monday announcing that several versions of the software had been infected with malicious code. Although Piriform and parent company Avast Software originally believed they were able to stop the attack before it did any harm, Avast researchers have since discovered that…

Within every innocuous enterprise workstation exists untapped potential for savings and better system performance. Over a decade of working on large-scale desktop transformation projects, I’ve seen a gradual erosion in price point to supply a managed desktop to a user. At the same time, complexity of these estates has dramatically increased, with new technologies and…

Companies are finding that the traditional approach of a four-year, one-size-fits-all technology refresh cycle no longer works for today’s tech-charged workforce. For some employees, that cycle is too long and limits their ability to be productive by keeping them from the latest hardware and applications that they’re accustomed to in their personal lives. Other workers are less demanding, and…