Nearly 70% of workers globally work remotely at least once a month, according to a “2019 State of Remote Work” report from Owl Labs. While the remote workers surveyed reported feeling happier and more productive in their jobs, the study also found that around three quarters of remote employee managers cite IT support issues as an area of concern. How can organizations maintain the competitive edge of allowing employees to work remotely while also ensuring productivity and security aren’t undermined by technology?

The answer lies in restoring IT visibility and control over workers’ devices—whether employees are working onsite, remotely, or a combination of the two.

Announced today, Intel® Endpoint Management Assistant (Intel® EMA) is a solution created to facilitate remote manageability inside and outside of the corporate firewall.

Lakeside Software is offering day one support for Intel EMA, enabling SysTrack customers to seamlessly flow between monitoring a remote device to performing remote management within the Intel EMA interface.

What Is Intel EMA?

Intel EMA is a new solution to enable the Intel® vPro™ remote management platform that builds on the existing Intel® Active Management Technology (Intel® AMT) to support remote access either on-premises or in the cloud. Intel EMA consists of software for both the back-end server and the client. It enables out-of-band management so IT can manage devices when a host operating system is unresponsive or when in-band management isn’t enough. With support for RESTful APIs, Intel® EMA can be integrated into third-party platforms such as SysTrack.