Lakeside Blog
February 24, 2026 | 6 min

From Experience Management to Experience Engineering: How AI Is Reshaping DEX in IT’s Next Great Transformation

AI & Machine Learning
An illustration of a person accessing AI IT support on their laptop
November 18, 2025 | 4 min

Why We Built SysTrack AI to Break EUC Ops (in a Good Way)

AI & Machine Learning
November 18, 2025 | 5 min

To Our Partners: SysTrack AI Wouldn’t Be Here Without You.

AI & Machine Learning
April 22, 2025 | 4 min

Accelerating Innovation: Reimagining DEX for the AI Era

AI & Machine Learning
October 11, 2024 | 7 min

Think about IT: Why You Can’t Use an L1 Tool to Solve an L3 IT Incident 

IT Operations & Support
A smiling woman in front of a laptop in a sunny room.
October 4, 2024 | 0 min

From Digital Experience Monitoring to Digital Employee Experience: An Evolution in Workplace Technology

Digital Workplace
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September 24, 2024 | 4 min

Digital Employee Experience: What You Need to Know About DEX

Digital Workplace
September 20, 2024 | 5 min

Why Digital Employee Experience (DEX) is Critical for IT Resilience 

IT Operations & Support
August 27, 2024 | 3 min

Thank You for Making Lakeside Software a DEX Leader in the Gartner® Magic Quadrant™

Digital Workplace
August 22, 2024 | 4 min

“Shifting Left”: The Business Value of Moving IT Incident Resolution from L3 to L1 Technicians 

IT Operations & Support
August 13, 2024 | 7 min

Lakeside vs. the Competition: A Closer Look at Why Lakeside SysTrack Cannot Cause a BSOD Outage

IT Operations & Support
August 1, 2024 | 4 min

Digital Employee Experience: The Olympic Sport We Never Knew We Needed

Digital Workplace
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