Digital workplaces are entering a new phase, though it’s kind of a head scratcher.

Because after maintaining business continuity through the pandemic and now expanding digital environments to accommodate continuing hybrid work, organizations are finding themselves in a good-new-and-bad-news kind of situation.

The good news: Accelerated digital transformations and tech innovation during months of remote work have created opportunities for digital workplaces to become more agile and streamlined. Meanwhile, flexible work is here to stay — about 66% of employees say they currently work outside the office at least part of the week, and more than half expect to continue to do so after the pandemic, according to a digital employee experience report by Lakeside Software.

The bad news: Supporting end users from anywhere on any number of devices has its unique challenges, which only add to the complexity of already complicated digital environments. Some of the biggest trending concerns include adequate IT support, secure remote access, technology consistency, visibility into IT assets, and internet connectivity, according to a recent IDC white paper about creating intelligent digital workplaces. And the more challenges IT faces, the more time and resources are spent to address them.

So where does that leave organizations?

To help build better digital workplaces and support hybrid work without putting a strain on IT or digital experiences, service desks need to modernize. Because enabling IT teams to tackle issues quickly and efficiently not only helps IT operations run more smoothly — it also improves end-user experience, digital innovation, and overall business outcomes.

Simply put, organizations can only thrive by shifting further to the left.