Anyone who has worked in IT for as long as I have knows that exponential changes in technology over the past several decades have forced IT to be agile and find new ways to support users and make tech work for the business. Today, given the often patchworked nature of our environments, monitoring end-user experience…
Microsoft SCOM is an essential infrastructure monitoring tool for IT operations. Adding in the ability to monitor applications, usage, and end-user experience with the SysTrack SCOM Workplace Analytics management pack extends the utility of SCOM to include user-centric monitoring within one unified console. Building the Best IT Toolbox Enterprise monitoring has become an essential tool…
Over the course of our 20-year history, one conversation has remained constant: enterprise IT’s boundaries continue to expand, particularly now with the rise of third-party managed resources. Today, one of the most important rollouts that personifies this expansion is Windows 10. Microsoft has broken new ground with one of the first operating systems to be delivered as a service. Not only does this model translate to more frequent, continuous updates, but it also facilitates cloud adoption, further encouraging the buzzworthy hybrid environments. According…
As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many…
“Workplace” and “workspace” are often used interchangeably but they’ve come to represent distinct concepts as technology has created new possibilities for where and how work happens. Beyond semantics, understanding the differences between the two terms is useful for visualizing the many layers of employees’ interactions with technology and seeing how they interconnect. IT leaders can…
The evolution of IT has necessitated changes to the model for organizations looking to understand the state of their end users’ experiences. With that in mind, Lakeside has developed three new ways of gaining visibility into the IT environment that are available in our latest release, SysTrack 8.3. At Lakeside, we talk a lot about the…
Post-Ignite there’s been plenty of chatter about Microsoft’s decision to eventually phase out Skype for Business for Office 365 subscribers in favor of Microsoft Teams. The workplace communication app became generally available for Office 365 subscribers in March of 2017 and continues to accrue Skype for Business features. At Lakeside, we’ve been experiencing this shift first hand as part of Microsoft’s early adoption…
It is no secret – the boundaries between IT and service providers, applications and services, and enterprise and consumer hardware are blurring. And that’s a good thing! Why? Because IT teams around the world have used these new ways of consuming and managing IT to support a more agile and productive workforce. Just think about…
IT leaders know the positive impact that IT can have on business processes. Unfortunately, this value is not always clear to management who sign off on or heavily influence IT projects. Here’s how to use budget rationalisation to demystify the business value of IT and drive digital transformation and workplace innovation. Budget Rationalisation: Are Organisations…
This week, a group of IT leaders gathered at the Gartner Digital Workplace Summit in London, a conference kicked off with an invigorating keynote on the prevalence and evolvement of the digital society in which we live and work. “If you are not connected, you might as well not exist,” Frank Buytendijk, Gartner Fellow and VP, expressed during the keynote….
Piriform, makers of CCleaner, a popular PC cleaning application, released a security notification on Monday announcing that several versions of the software had been infected with malicious code. Although Piriform and parent company Avast Software originally believed they were able to stop the attack before it did any harm, Avast researchers have since discovered that…
While we live in an age of interconnectivity where the answer to almost anything seems just a few clicks away, the sheer volume of available data and information can quickly obscure our attempts to find meaning. In IT, operations teams have found a solution for addressing the ever-expanding web of digital events that affect users:…