We’ve all seen the rapid evolution of the workplace; the introduction of personal consumer devices, the massive explosion of SaaS providers, and the gradual blurring of the lines of responsibility for IT have introduced new complications to a role that once had very clearly defined purview. In a previous post, we discussed quantification of user experience as a…
In 1989, the blockbuster hit Back to the Future took the world by a storm with wild technology predictions. Now, we know the film might have missed the mark on flying cars and power clothes, but many of its predictions were more accurate than expected. Case in point: wearables. From virtual reality headsets to fitness…
For IT administrators, gathering data about user experience and application utilization can be a daunting task. There are many sources of user related data available; however, I will focus down on the data concerning a hypothetical organization’s Office 365 subscription and how SysTrack can help both show and give context to this data. The IT…
For IT administrators, gathering data about user experience and application utilization can be a daunting task. There are many sources of user related data available; however, I will focus down on the data concerning a hypothetical organization’s Office 365 subscription and how SysTrack can help both show and give context to this data. The IT…
Cloud services have fundamentally shifted the landscape for the average consumer of IT resources, and too often this leaves the support organization stuck as the discoverer of the root cause of issues that span the endpoint, the network, and the supporting service providers. Our own organization is in a similar situation, having adopted Office 365…
For the past several years, our Ann Arbor office has enthusiastically participated in a Commuter Challenge, where employees of downtown businesses compete for prizes by logging alternative commutes throughout the month of May. In previous competitions, we were neck-and-neck for first place with other medium-sized organizations, but this year we’re happy to announce that we’ve…
Dedicated GPUs aren’t just for gamers and designers anymore. The modern workspace is experiencing increasingly vivid and interactive software that is challenging entrenched beliefs about the nature of corporate work. Back in the day, IT supplied users with hardware and software that far exceeded anything employees interacted with in their off-time. The field has changed,…
Modern users have the choice between a variety of Windows OS and Office versions. In relation to this mix, a common question we have come across in the past is “How does Windows 10 performance compare with Windows 7?” While we have addressed the situation in the past, it remains a popular question to this…
Citrix Synergy was once again a resounding success for us at Lakeside Software. We relished the opportunity to engage directly with industry insiders, to answer your insightful questions, and to witness the field of exceptional products showcased at Synergy this year. We are excited to announce that the editors of TechTarget’s SearchVirtualDesktop.com™ have selected Ask…
This blog post is a continuation of our Office 365 series on license provisioning. In this post, we’ll cover the metrics relevant to this discussion. By focusing on specific characteristics of user behavior, you can make better informed decisions when assigning Office 365 licenses. Choosing the right metrics to examine is crucial, as we all…
A constantly changing landscape in the modern workplace has led to a constantly changing landscape in the technology that serves that workplace. Over the last few years, we’ve seen a clear shift away from local storage of data and apps. This is due, in part, to workers becoming more mobile and requiring access to their…
By now you likely know that WannaCry is a malicious widely distributed ransomware variant that is wreaking havoc over enterprise IT. The most important thing to know is that Microsoft has issued patches for nearly every flavor of the Windows operating system (including Windows XP) to prevent any further attacks. Since AV (even next-gen AV) and other security…