Plenty has been written about the benefits of virtualizing computing infrastructure. For users, it increases flexibility by giving them access to their data and apps from anywhere, and for IT, it simplifies management by streamlining the environment and centralizing critical assets. Planning to implement VDI can be a complicated task, and planning for which physical…
All users have software applications that they use daily for their job role, less frequently for particular cases, or not at all. Knowing what applications are useful for which users is a critical part of strategically provisioning Office 365 licenses. Without proper provisioning, a user might lose valuable applications or have applications that they never use,…
Office 365 is Microsoft’s latest cloud-based group of software and service subscriptions. Due to its features and monthly/yearly licensing plan, many businesses choose a single license for their entire company. After all, selecting the same license for everyone seems like the easiest choice–why go through the hassle of fitting users to their optimal licenses? Generically…
One of SysTrack’s many uses includes providing insight on negative sources of impact in an end user’s environment. Specifically, it can be used by an IT administrator to find out what the source of issues are that cause user experience problems. This helps the IT organization find underlying causes for common user complaints like “my system…
Monitoring software performance plays a vital role in the observation of software assets. Software performance monitoring is driven by the need to understand how well applications are working in the environment, and where resources should be directed to improve the performance. We’ve created a Software Asset Analytics kit to make it easy for IT admins to understand and…
Taking stock of an environment’s software portfolio – what’s installed, what’s being used, what isn’t being used – has consistently been one of the most common use cases of SysTrack. The basic philosophy of SysTrack is to improve the user experience through data-driven business intelligence, and maintaining an efficient, well understood software portfolio is a…
A key component of observing software assets is understanding software dependencies. To address this, we here at Lakeside have developed the SysTrack Software Asset Analytics kit. A portion of this kit is entirely centered around discovering and monitoring software dependencies within an environment to meet the needs of the IT professional. These dependencies provide insight…
Workplace analytics encompasses a vast amount of end user computing related information collected from a variety of sources, and a vital component of the topic is the observation of software assets. Obviously, a broad topic, we’ve chosen to break that further into three key categories: performance, usage and dependencies. Software performance monitoring is driven by…
SysTrack provides the ability to score an environment’s end user experience using digital experience management metrics. The resulting end user experience score provides a clear view of the end user’s experience in that environment and is composed by a series of Key Performance Indicators (KPIs). These KPIs are structured to provide direction to any problems…
One of the unintuitive results of the progression of technology is the massive proliferation of different sources for different pieces of information that are critical to managing an environment. There are just so many tools that provide a depth of detailed data that the sheer number of them makes it difficult to figure out which…
Ask SysTrack has become one of the most popular topics we’ve ever discussed in the industry, and our top question is always what we’re adding next. The benefits of using our Natural Language Processing (NLP) tool for common IT questions has appealed to a massive number of our partners in the industry as well as customers….
At Lakeside Software our goal has long been to make insightful, high impact analytics readily available to help answer questions and enable better decision making in IT. In August we took a major step forward in data accessibility with the introduction of Ask SysTrack, in partnership with IBM Watson cognitive services. This Natural Language Processing (NLP)…