Digital Workplace

How digital experience management and endpoint data can bridge the gap between what IT can see and what end users experience

Working from home is more than just a temporary solution — it’s the next step in work evolution

How a SaaS digital experience management solution can save time, lower IT costs, and prevent headaches

7 employee experience and DEM trends to follow in the coming year

There’s no disputing that 2020 was the Year of Remote Work, but now it’s time to focus on the next defining shift in IT. Here are a few highlights from Lakeside’s recent webinar, “IT’s Time: Making 2021 the Year of Employee Experience.”

Today, we are excited to announce the release of SysTrack 9.0.8, which introduces more ways for customers to proactively resolve incidents before they disrupt productivity through automated fixes and next-gen IT self-service. During a time when deskside support is nonexistent and increased support tickets mean less time spent on other IT initiatives, the ability to…

With the help of technologies like virtual desktop infrastructure (VDI), SaaS apps, and VPNs, employees have managed to keep business moving while acclimating to remote work. But as the conversation shifts from business continuity to knock-on effects including productivity, what is the long-term impact of the at-home digital experience? To see where organizations are headed,…

The movement of millions of employees worldwide from offices to homes has accelerated the need for visibility into end-user experience. But companies shouldn’t stop there. Tying DEM to business outcomes will help you measure ultimate IT success.

As organizations navigate towards a new normal, the safety and necessity of full-time office work is under examination. In its place, the concept of a hybrid remote work model is gaining popularity where employees will split working hours between the home and the office. While flexible work styles are nothing new, the scale of these…