It’s possible to transform the help desk experience for both IT and end users. All you need is the right solution I used to work as an IT service desk manager. If I’d had the right tools at the time, I might still be one. Instead, I changed careers and started working at Lakeside, which provides…
3 steps to improve end-user experience while planning, delivering, and monitoring innovative IT projects
Triage troubles and network issues led the health insurance provider to find digital experience management solutions
Rediscover the industry insights, groundbreaking research, and digital solutions shaping the future of work. Agility, adaptability, resiliency, flexibility. Whatever you call it, almost every IT team has been thinking about the same thing these past few months: digital dexterity. As Covid-19 vaccinations continue to roll out and many public health restrictions are lifted worldwide,…
Learn strategies and solutions for more productive digital workplaces during the last day of Lakeside’s virtual conference
Discover analyst insights and industry research during the first day of Lakeside’s virtual conference
Exclusive findings about remote work, digital employee experience, and business outcomes from C-level, end user, and IT leader perspectives
4 examples of how automated notifications can guide remote users to solve simple issues right away In many ways, the best IT person is the type you won’t ever have to speak to. This isn’t necessarily because their conversation starter tends to involve a 20-sided die or a PC that looks like Rainbow Dash, but the…
5 reasons not to miss Lakeside’s virtual conference taking place May 26-27
Assess, plan, and optimize solutions that improve your organization’s digital employee experience strategy
Transform the service desk to predict issues and automate preventative resolutions to improve digital employee experience
Gain real visibility across environments for better insights into digital employee experience The old saying goes that if all you have is a hammer, every problem looks like a nail. And this is certainly true in the IT world. There are a broad number of vendors and technologies that claim to provide “end-to-end” monitoring of systems, applications,…