A closer look at what Lakeside’s Digital Experience Cloud platform offers in the expanding end-user experience management space The future of hybrid work has dominated business strategy planning since the pandemic. Employees want flexibility, so organizations have adopted policies to return to the office, work remotely, and everything in between. Simultaneously, IT has reacted with…
How greater visibility and data can help IT carry out organizational initiatives without sacrificing digital agility and employee experiences It’s seen everywhere: Organizations finalizing their hybrid work policies and hiring more remote workers than ever before. Less visible, however, is the influx of support tickets hitting the queue related to connectivity, application, and hardware issues. …
A closer look at the role tech plays in modern workplaces, and how better digital experiences can lead to happier, more productive workers Data proves that the “Great Resignation” is more than a buzzword — employees really are leaving their employers at record rates. In 2021, a record 47.8 million U.S. workers left their jobs,…
Lakeside’s new global survey explores the relationship between technology, productivity, and better business outcomes Over the past two years, Lakeside Software has analyzed the growing importance of digital employee experience (DEX) within workforces that are increasingly distributed and decentralized In 2021, Lakeside’s first report on workplace technology — The Future of Digital Workplaces — was…
Enhance digital workplaces with IT solutions and strategies that will improve digital experiences and drive greater job satisfaction
Clear, high-level data is key to demonstrating the value of IT and technology initiatives to business leaders The success of tech initiatives and strategies can be found in even the smallest victories — whether it’s shaving a few minutes off the average bootup time or preventing network latency from disrupting critical web applications. Unfortunately, that’s…
Expanded IT visibility, historical data, automation, and app analysis are necessary components for modern RCA strategies This is the second in a two-part series exploring the unique challenges IT faces with hybrid workplaces and the solutions that can be found using comprehensive root cause analysis. Read the first part here. Picture the workplace of…
Dispersed workforces, heavily used devices, and third-party infrastructure make root cause analysis more essential than ever This is the first in a two-part series exploring the unique challenges IT faces with hybrid workplaces and the solutions that can be found using comprehensive root cause analysis. Read the second part here. Quick troubleshooting and proactive…
Steps organizations can take to foster a digital mindset and drive workplace innovation that prioritizes end users Digital transformation is not just about technology. A successful digital strategy also requires a change in corporate culture, with all stakeholders embracing innovation and new ways of doing business. By focusing on end-user experience, organizations can ensure they…
3 reasons to embrace experience level agreements, and the benefits successfully implemented XLAs can bring to businesses If the last few years have taught us anything, it’s that providing a great digital employee experience (DEX) is no longer optional. Remote and hybrid workforces are here to stay, which has made it even more difficult for…
Get a closer look at digital dexterity and how it can help organizations eliminate digital friction and improve employee experience With the pandemic continuing to change the way people work as well as accelerating digital transformation trends, building a tech-savvy workforce can have a significant impact on business outcomes. Technology is critical to workplace productivity…
Get the most value out of your RCA tool by using it to manage compliance, rationalize resources, improve security, and more One kernel of wisdom I learned from Alton Brown’s show, “Good Eats” (part science and history lesson, part quirky cooking tutorial), was to avoid purchasing any single-use tools. Put that bamboo-handled avocado slicer back…