Gartner® predicts that by next year, “50% of IT organizations will have established a digital employee experience (DEX) strategy, team and management tool, an increase from 5% in 2021.” As companies create these teams, they are also creating new, high-level roles like the Chief Digital Officer (CDO) or Chief Experience Officer (CXO) or evolving traditional…
In a galaxy not so far away, in the vast universe of digital transformation, there exists a powerful force that can make or break the destiny of organizations: Digital Employee Experience (DEX). If you are on a journey to master this force, wouldn’t you want the number one AI-driven DEX tool to guide you? Only…
The Digital Employee Experience Challenge In the dynamic landscape of modern business, the digital employee experience, or DEX, has emerged as a pivotal factor in driving productivity, engagement, and, ultimately, success. DEX encompasses all interactions and touchpoints an employee has with digital tools, platforms, and systems within the workplace. With so many touchpoints, it’s easy…
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By Kellie Tabor-Hann Thinking about my own digital employee experience (DEX) over the years, I’ve got to be honest: I’m an analog girl in a digital world. Despite my working at tech companies for 15 years and being able to wax poetic about the early days of digital transformation, I am certain that every IT…
Like every new shiny object lobbed across today’s rapidly evolving technological landscape, AI, especially generative AI, has lost a little bit of its luster to pragmatism. Don’t get us wrong: every company is trying to catch the AI ball in a deep-pocketed glove. But no one will score a homerun with generative AI without strategic,…
As millions of viewers tune in to watch the “Big Game” this weekend, we’re expecting to see strategic plays, good defense, and even better offense. I can’t help but draw parallels with the world of IT, where AI stands to lead IT teams to victory. Just as a quarterback orchestrates plays to secure the win,…
Find solutions faster and gain greater value with Lakeside Academy and a wide variety of technical support for customers Looking to gain even more value from Lakeside Software’s SysTrack? Look no further than Lakeside’s new-and-improved Customer Gateway, our one-stop information hub that’s been expanded to make learning about and using SysTrack even easier. Here are…
Survey finds UK public sector employees face challenges with digital experiences and technology provisions GovNews Direct has released a new survey report, “Achievements, Aspirations and Attitudes: Measuring the Public Sector Experience,” revealing a glimpse into the post-pandemic reality of the digital employee experience across UK public sector organizations. While adaptation at large has been successful,…
Building outcome-based, data-driven automations help IT service desks make more impactful improvements to digital employee experience In IT, automation historically has been focused on the infrastructure — that is, the data center, network, servers, storage, and cloud. We must step back, however, to ask ourselves, “Why do we fundamentally have the infrastructure in the first place?”…
Industry experts discuss employee productivity, transformation planning, and managing changes across digital workplaces At Lakeside Software, we love any and every opportunity to have what we call “Lakeside Chats,” an ongoing thought leadership webinar series, with our customers. Steve Kennedy, head of end-user services at Clifford Chance, recently joined our Chief Technology Officer Elise Carmichael…
6 strategies for maximizing workplace efficiency and effectiveness and unlocking the full productive potential of your workforce With World Productivity Day fast approaching on June 20, we want to recognize the importance of creating an environment that supports workplace productivity. If you Google “Top Productivity Killers,” you’ll get a series of expected answers: cell phones,…
Balance the ways IT can support a well-tuned digital workplace without exerting control over that environment As I will say time and time again, every digital workplace strategy must start with the end user – as delivered by IT. Each employee is at your company for a reason — whether to serve customers (both internal…