Digital Workplace Productivity Report 2022: Why IT Holds the Key to Workplace Productivity

Mockup of Lakeside Software's Digital Workplace Productivity Report 2022.

Lakeside’s new global survey explores the relationship between technology, productivity, and better business outcomes

Over the past two years, Lakeside Software has analyzed the growing importance of digital employee experience (DEX) within workforces that are increasingly distributed and decentralized

In 2021, Lakeside’s first report on workplace technology — The Future of Digital Workplaces — was carried out during the Covid-19 outbreak. As such, it recorded how IT and business leaders were responding to a seismic change in work life.

This year, Lakeside is going deeper on the major issue facing distributed organizations in 2022: workforce productivity. While workers have been increasingly bullish on the future of remote and hybrid work, some business leaders have sought a return to a more traditional in-office dynamic. Executives from prominent organizations such as Tesla, Microsoft, and Google have admitted to unease about how teams can be collaborative, communicative, and productive when they don’t share a physical space.

The Digital Workplace Productivity Report 2022 is one of the most comprehensive reports of its kind, as it specifically focuses on the challenge of creating productive digital workplaces that meet the needs of employers and employees. It draws from a global survey of 600 total respondents, including executives, IT leaders, and employees, giving a 360-degree view on how organizations are supporting — or failing to support — digital workers.


Digital Workplace Productivity Report 2022


Key findings in the report establish the vital role DEX plays in supporting high-performing, productive teams. Workers admit to being frustrated by both the technology they interact with every day and the overall IT infrastructure that supports their workplace:

  • On average, employees claim they are achieving only 60% of their potential work output because of the suboptimal quality of their overall digital experience.
  • Productivity is also hindered by regular IT disruption, with employees losing 54 minutes of work time every week because of technical issues.
  • IT departments face a huge challenge in addressing this productivity gap, as Lakeside’s research shows 40% of workplace technology issues go unreported to IT teams.

You can also explore some findings from the report in the infographic below, though the full workplace productivity report offers more essential insight for business and IT leaders.

Businesses that are not prioritizing the digital experience of employees are at a strategic disadvantage. Poor digital experiences are affecting organizations’ ability to retain talent as the Great Resignation picks up pace across industries, pushing employees toward the pursuit of better work environments that are better suited to their needs and enable them to do better work. This emphasizes the need for IT to have tools and capabilities that not only provide a high level of digital experience, but also provide capabilities for proactive problem identification and resolution that can help stay ahead of major disruptions.

What You Need to Know About Workplace Productivity

Don’t miss an in-depth analysis of the report’s findings presented by Lakeside Software’s CMO Dave Wilkins and VP of Product Marketing and Strategy Jason Coari. Sign up for the June 29 webinar, Digital Employee Experience: The Secret to Productive Digital Workforces (on24.com).

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