More than ever, organizations understand the significance of a high-performing digital workplace for achieving transformative business outcomes. This has led to an uptick in demand for services that simplify IT delivery and support workforce flexibility by harnessing cloud infrastructure, SaaS applications, file sharing, 24/7 IT support, and more. While the demand for IT services has…
For large banks, monitoring EUC environments means ensuring quality end-user experience on thousands of systems despite aging infrastructure and a global workforce. Adding to that challenge, those in banking and finance also contend with tight security and compliance standards to protect themselves and their customers’ assets. Security and end-user experience are frequently treated as opposing…
Geisinger is one of the largest health service organizations in the US and sets an example in healthcare VDI environments. With about 30,000 employees, Geisinger’s computing environment not only has to scale across its hospitals and research facilities, but it also needs to guarantee a certain standard of performance so that its staff can maintain a high quality of care. An organization…
Congratulations, you have set up a whole virtualized infrastructure for a batch of your users and the completion of that project adds it to your list of successful projects that have improved the environment. But success in anything, including IT, is relative. So how do we prove the project has been successful? The right way…
Questions about how to assess data quality and transform end-user data into insights are among the first steps when considering rolling out a digital transformation initiative. Do we already collect the data we need? You may wonder. There are three basic questions you can follow up with to determine your organization’s data preparedness: Are you collecting…
You may have heard the peculiar news recently covering world-renown astronaut, Scott Kelly’s, genes. Why all the chatter? It was believed that Kelly’s DNA was forever altered as a result of his time in space. And while that may not have been surprising to some, the story has a plot twist: Kelly has a twin brother who now has…
5 Best Practices for Proactive Monitoring Becoming proactive within the enterprise can be a challenging mountain to climb. As a past level 1 help desk employee, I can safely say that I wish proactive monitoring was something we took more seriously.Independent of the obvious benefits of a proactive approach to digital experience monitoring, if done properly, it can bring about numerous benefits to the support…
If data is the new oil, AIOps is IT’s refinery. Short for artificial intelligence for IT operations, AIOps refers to software that combines big data and AI or machine learning to help IT manage data and find insights faster. But what does comparing data to oil mean in practical terms? And what aspects of IT operations can…
Re-watching the 1999 film Office Space last week, one scene stuck with me—the one where Peter, the protagonist and software programmer, defeatedly whines to his hypnotherapist, “Ever since I started working, every single day of my life has been worse than the day before it.” Ouch! But I hear you, Peter, if I were back in the…
This year at EUC Disrupt, IGEL made it clear that it is pushing to disrupt the tech field for the VDI community. With IGEL shifting their focus to software, the company is holding a brand-new conference, IGEL Disrupt: End-User Computing Forum, with the theme of changing the way people view end-user computing. Disrupt is a…
Microsoft SCOM is an essential infrastructure monitoring tool for IT operations. Adding in the ability to monitor applications, usage, and end-user experience with the SysTrack SCOM Workplace Analytics management pack extends the utility of SCOM to include user-centric monitoring within one unified console. Building the Best IT Toolbox Enterprise monitoring has become an essential tool…
Over the course of our 20-year history, one conversation has remained constant: enterprise IT’s boundaries continue to expand, particularly now with the rise of third-party managed resources. Today, one of the most important rollouts that personifies this expansion is Windows 10. Microsoft has broken new ground with one of the first operating systems to be delivered as a service. Not only does this model translate to more frequent, continuous updates, but it also facilitates cloud adoption, further encouraging the buzzworthy hybrid environments. According…