Clear, high-level data is key to demonstrating the value of IT and technology initiatives to business leaders The success of tech initiatives and strategies can be found in even the smallest victories — whether it’s shaving a few minutes off the average bootup time or preventing network latency from disrupting critical web applications. Unfortunately, that’s…
Address critical challenges across the IT organization with Executive Insights and other Digital Experience Cloud enhancements From the top-down, smart business decisions start with the right information. The latest release from Lakeside Software surfaces both insights and context IT leaders and their teams need to approach problems holistically. As IT teams continue to hold more…
Steps organizations can take to foster a digital mindset and drive workplace innovation that prioritizes end users Digital transformation is not just about technology. A successful digital strategy also requires a change in corporate culture, with all stakeholders embracing innovation and new ways of doing business. By focusing on end-user experience, organizations can ensure they…
3 reasons to embrace experience level agreements, and the benefits successfully implemented XLAs can bring to businesses If the last few years have taught us anything, it’s that providing a great digital employee experience (DEX) is no longer optional. Remote and hybrid workforces are here to stay, which has made it even more difficult for…
DEX packs provide customers with out-of-the-box solutions for enhanced IT agility, green IT, employee well-being, and more In the past three decades, IT has transformed from a cost center into a strategic voice within the business. Now the problems IT leaders face are not one-dimensional around monolithic technology updates. Today’s challenges are more complex and…
Among the many security threats companies currently face, at least one has caused widespread alarm in recent weeks. New, critical security flaws in Apache Log4j 2 — a logging library widely used in millions of Java-based applications — is putting organizations at risk when using trusted, open-source software. With the latest vulnerabilities, sometimes referred to as Log4Shell, reaching…
Service level agreements (SLAs) have long been a cornerstone of many business practices. With digital experience becoming the most important metric in IT, however, organizations are now shifting from SLAs to experience level agreements (XLAs).
Build, mature, and scale impactful DEM programs At Lakeside Kickoff 2021, we announced the newly optimized Lakeside Customer Success approach — a new vision and strategy for the evolution and growth of our customer, partner, and MSP digital experience management programs. A successful DEM program requires more than just tools. You need a trusted…
Gain real visibility across environments for better insights into digital employee experience The old saying goes that if all you have is a hammer, every problem looks like a nail. And this is certainly true in the IT world. There are a broad number of vendors and technologies that claim to provide “end-to-end” monitoring of systems, applications,…
As remote work surged in 2020, so did interest in using end-user experience management solutions to support digital employee experience (DEX) outside of the office. Now, with rising concerns around employee engagement and burnout, the conversation around measuring and managing the entirety of an employee’s experience is as needed as ever. Following our webinar, “IT’s Time:…
Last week, our partner Microsoft stepped up by offering free Microsoft Teams to help organizations moving to remote work in response to COVID-19 (coronavirus). As a global company making our own plans to minimize business disruptions and protect employee health and safety, this got us thinking about what we could do to help our customers…
Remember when we switched from CDs to streaming? Few imagined how streaming could be sustainable for the music industry and, although many fought arduously against it, eventually they embraced the change and shifted music’s entire sales model, forever. Something that was seemingly not able to be managed and monitored became a great source of growth for…