It is no secret – the boundaries between IT and service providers, applications and services, and enterprise and consumer hardware are blurring. And that’s a good thing! Why? Because IT teams around the world have used these new ways of consuming and managing IT to support a more agile and productive workforce. Just think about…
IT leaders know the positive impact that IT can have on business processes. Unfortunately, this value is not always clear to management who sign off on or heavily influence IT projects. Here’s how to use budget rationalisation to demystify the business value of IT and drive digital transformation and workplace innovation. Budget Rationalisation: Are Organisations…
Service Level Agreements (SLAs) come in many forms and descriptions in life, promising a basic level of acceptable experience. Typically, SLAs have some measurable component, i.e. a metric or performance indicator. Take, for example, the minimum speed limit for interstates. Usually, the sign would read “Minimum Speed 45 mph”. I always thought the signs existed…
Millions of PCs currently running Windows 10 will lose feature support in 2018 due to incompatible drivers according to ZDNet. The issue affects systems with certain Intel Atom Clover Trail processors that were designed to run Windows 8 or 8.1, but were offered free OS upgrades as part of Microsoft’s Windows 10 push. The support…
We’ve all seen the rapid evolution of the workplace; the introduction of personal consumer devices, the massive explosion of SaaS providers, and the gradual blurring of the lines of responsibility for IT have introduced new complications to a role that once had very clearly defined purview. In a previous post, we discussed quantification of user experience as a…
For IT administrators, gathering data about user experience and application utilization can be a daunting task. There are many sources of user related data available; however, I will focus down on the data concerning a hypothetical organization’s Office 365 subscription and how SysTrack can help both show and give context to this data. The IT…
Cloud services have fundamentally shifted the landscape for the average consumer of IT resources, and too often this leaves the support organization stuck as the discoverer of the root cause of issues that span the endpoint, the network, and the supporting service providers. Our own organization is in a similar situation, having adopted Office 365…
Citrix Synergy was once again a resounding success for us at Lakeside Software. We relished the opportunity to engage directly with industry insiders, to answer your insightful questions, and to witness the field of exceptional products showcased at Synergy this year. We are excited to announce that the editors of TechTarget’s SearchVirtualDesktop.com™ have selected Ask…
By now you likely know that WannaCry is a malicious widely distributed ransomware variant that is wreaking havoc over enterprise IT. The most important thing to know is that Microsoft has issued patches for nearly every flavor of the Windows operating system (including Windows XP) to prevent any further attacks. Since AV (even next-gen AV) and other security…
One of SysTrack’s many uses includes providing insight on negative sources of impact in an end user’s environment. Specifically, it can be used by an IT administrator to find out what the source of issues are that cause user experience problems. This helps the IT organization find underlying causes for common user complaints like “my system…
A key component of observing software assets is understanding software dependencies. To address this, we here at Lakeside have developed the SysTrack Software Asset Analytics kit. A portion of this kit is entirely centered around discovering and monitoring software dependencies within an environment to meet the needs of the IT professional. These dependencies provide insight…
Workplace analytics encompasses a vast amount of end user computing related information collected from a variety of sources, and a vital component of the topic is the observation of software assets. Obviously, a broad topic, we’ve chosen to break that further into three key categories: performance, usage and dependencies. Software performance monitoring is driven by…