In June we launched a new blog series called “SysTrack Use Case.” The first post in this brand new series explored how SysTrack could help with investigating user reports of a faulting or crashing application. Each post in the ongoing series will discuss a new use case to help provide a wider perspective on the…
Benjamin Franklin famously said, “… in this world nothing can be said to be certain, except death and taxes.” At the risk of being presumptuous I’d like to add OS upgrades to that list. In my more than 36 years of IT experience this is a truism. Love them, hate them, tolerate them, or accommodate…
Troubleshooting IT issues can be an extensive and strenuous process. If you’re administering a large environment the process can quickly become overwhelming. You might start by asking all kinds of questions – is it an isolated issue? How long has this been going on? How is this impacting the users? Are users affected who may…
Note: An updated version of this discussion (2018) can be found here. Citrix XenApp and XenDesktop are available in two general licensing models: Concurrent licensing. This model is intended for one connection to a virtual desktop or unlimited apps for any user and any device – a license is only consumed for the duration of…
The Problem is EUC Visibility Most organizations spend about half of their IT budget and effort on end user computing (EUC): on endpoint hardware, applications, support, and more. It’s a huge cost, and literally all of their users are touched by the experience that they get from that investment. Unlike some more intangible expenses there’s…
At Lakeside Software, we’re all about the end-user computing experience and our SysTrack product is well known to instrument desktops and servers across the physical and virtual world. We realize that each use case and environment is different and that customers often like to have information readily available that is relevant to their specific environment…
With the recent launch of SysTrack 7.0 it’s a perfect time to introduce one of the newest (and best, in my opinion) features: SysTrack Dashboard Builder. Even though it’s currently still just a tech preview it’s fairly feature complete, and there are some cool ways to present and customize data from SysTrack or other sources….
In most companies workforce costs average about 70%. These costs are the single biggest expense of any company and companies have struggled, particularly in the economic environment of the last few years, to gain workforce efficiencies. Many of them have used the sledge hammer approach – hiring freezes, layoffs, company reorganizations – because they’ve lacked…
I’m excited about Lakeside’s announcement today of the release of the latest major version of its SysTrack product: SysTrack 7. SysTrack 7 represents a significant advancement in the creation and utilization of Big Data to enhance end user computing, and a major milestone in the evolution of SysTrack. In its essence, SysTrack provides IT with the data they…
When I started working at Citrix in the summer of 2005 in the consulting organization it was considered a special honor to attend the Citrix Synergy events (back then, it was called iForum and the format was slightly different, but we’re talking generally here about the large annual customer conference). As an employee, one had…
One of the best business books I have ever read is Let’s Get Real or Let’s Not Play: Transforming the Buyer/Seller Relationship by Mahan Khalsa and Randy Illig. From the authors’ perspective too often sales people go into a client with a solution without fully understanding the client’s problem or need. For a variety of…
The number one issue for most CIOs today is how to move out of the keep-the-lights-on-trap in which as much as 80% of their IT budget is being spent on run-the-business capital and expense costs, and move that money into their Grow and Transform budgets. In many businesses the only budgeting being done for Innovation…