Ease of endpoint management vs. end-user satisfaction is a classic IT tradeoff. Modern users demand flexible workspaces but meeting those expectations can be a real challenge given the complexity of managing an environment rich with a variety of devices and software. How can you pivot your management strategy to create a win-win situation for users and IT?
With that question in mind, IGEL and Lakeside have partnered to bring you solutions that can help simplify IT and improve end-user experience in virtualized environments.
Enable “anytime, anywhere” availability with virtualization
Organizations are embracing virtualization to securely deliver on-demand desktop and application resources to globally-dispersed workforces. Not only does this bring end-user satisfaction but it can also affect the bottom line.
Research shows that users highly value increased ease of access to applications, reporting numerous productivity gains like a 17% reduction in time spent doing manual work.
It makes sense to see a reduction in manual tasks given the digitalization of processes. However, one roadblock to any form of desktop transformation, especially virtualization, is how to quantify the benefit of its impact.
Most IT teams struggle to answer questions like, "Is end-user experience at least as good if not better with the new technology?" or "How has this project impacted my users' productivity?" These are critical questions since, after all, it would be counterproductive if a move intended in part to simplify management of the endpoint resulted in an increase in help desk tickets, end-user dissatisfaction, productivity loss, etc.
Improve virtualized endpoint management with IGEL OS
New solutions from Lakeside and IGEL are making it possible to eliminate frustrations for both IT and users by enabling seamless management of any machine running IGEL OS. Known for its suite of thin client devices and OEM-agnostic OS, IGEL creates technologies that support the shift to virtualized environments.
Together, we are bringing real-time and historical visibility into thin client environments thanks to a breakthrough solution that monitors end-user experience with IGEL-powered devices.
Not an IGEL client? We’ve also created a tool you can use to properly right-size and identify eligible users for IGEL devices.
Determining which users are suited for IGEL thin clients
As with any virtualization project, figuring out which users can be transitioned is a difficult task that involves knowledge of how users are currently interacting with and depending on their technology. To successfully plan such a migration, it is imperative to gather data such as machine type, machine age, and current end-user experience.
Thin clients are designed to replace traditional desktops, consuming far less resources at a reduced hardware cost. To help simplify the process of migrating to thin clients, we created a tool that does the work for you and provides data-based recommendations of which users to migrate. Read more about how this tool works in our blog post, “Plan your virtualization project with the IGEL Thin Client Planning report.”
End-to-end monitoring with IGEL OS
Knowledge of what is happening on the user-level is extremely beneficial for optimizing end-user experience in virtualized environments. Coming early 2018, Lakeside’s featherweight agent will be baked in to IGEL OS. This integration gives IT new visibility into IGEL systems from the endpoint to the data center.
Telemetry collected by the agent provides valuable insights into resource consumption and user behavior, including, but not limited to, CPU, memory, and disk utilization as well as network performance, latency, and hardware/software inventory. This collection enables any IT team with IGEL OS to gain insight into what is happening at the endpoint through use of SysTrack, Lakeside’s workspace analytics solution.
Additionally, the integration gives IT access to end-user experience information on IGEL devices. This data not only allows IT to see changes in end-user experience over time, but also helps IT perform event correlation and analysis by tying degradation in experience to system performance issues, resulting in better endpoint management.
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Heather Bicknell is the product marketing manager at Lakeside and host of the Lifeguard IT podcast.