Businesses rely on their networks to run their operations. The visibility enabled by NPM tools ensures the network can support mission-critical applications and employees have the resources to do their jobs.
Network performance monitoring software helps IT teams to:
- Detect and troubleshoot network problems.
- Anticipate disruptions and improve the digital experience.
NPM Tools vs. Digital Experience Monitoring
Even though network performance monitoring solutions enable enhanced digital experience, they do not replace digital experience monitoring. Both are part of the larger IT monitoring market, which includes:
Digital experience monitoring tools are more comprehensive, giving deep visibility into the entire IT environment from the endpoint. They track the availability and performance of applications, networks and infrastructure, but they do so from the user’s perspective.
Advances in DEM and APM represent a challenge to network performance monitoring tools, but industry experts also point out that network monitoring will still be necessary in the world of hybrid work.
An emerging trend in the monitoring market also entails the convergence between network and security solutions and processes. Protecting the IT environment from cyberattacks and data breaches is a growing concern for all types of enterprises. According to Lakeside Software research, improving data security and privacy is a high or very high priority for 64% of the surveyed IT staff.
Cloud Networks are Changing the Monitoring Landscape
The worldwide public cloud services market grew 24.1% year over year in 2020, with revenues reaching $312 billion, according to IDC. With the popularity of cloud computing, there’s an increased demand for NPM solutions that provide network visibility into hybrid environments.
Hybrid networks refer to the combination of different network configurations; for example, an environment that combines a traditional edge network design with cloud architecture. Collecting network packets in hybrid networks is more challenging, though.
Lakeside’s latest research on digital employee experience asked about the biggest challenges of working remotely: VPN problems and poor quality of internet connection were both cited by 32% of employees. These two performance issues can be addressed with better network monitoring as part of digital experience management implementation.