5 Great Reasons to Adopt Cloud-Based DEM
While there are plenty of reasons to switch over to the cloud in general, there are a few more that make the case for a cloud-based digital experience management solution.
True, both on-prem and cloud DEM solutions are mostly the same in terms of functions and capabilities (IT visibility, proactive support, asset intelligence, cost savings). But there’s a notable upside to choosing SaaS: It’s often easier to use.
And without having to create and maintain internal infrastructure, organizations can save time and money.
Here are five advantages to a cloud-based DEM solution:
1. Easier to scale
Have a lot of devices to support? No problem. A multi-tenant cloud DEM solution can scale to millions of endpoints per instance, which can be replicated across geographies while adhering to privacy and language requirements.
2. Best fit for remote and hybrid work
It’s safe to assume that working from anywhere won’t be going away any time soon. And as organizations plan for what comes next in the “new normal,” work flexibility will be a big consideration. A cloud DEM solution, which can quickly scale to the edge with few limitations, works both inside and outside corporate networks for users who are dispersed across the globe, offers that flexibility, and also supports mobile devices and the internet of things (IoT) to fit the needs of an evolving digital environment.
3. No need to connect to a VPN
Instead of using a VPN to send over endpoint data to an on-prem server, a cloud solution only requires an internet connection. Data is still securely collected, even if a user is disconnected, and remote users don’t have to worry about forgetting to connect to the VPN.
4. Updates with the latest improvements
To take proactive support to the next level, IT needs the latest tools, sensors, and remediation packs for self-help and self-healing functions. A cloud solution allows easy access to the newest necessary updates.
5. Simpler integration capability
Thanks to remote work, third-party software — such as Office/Microsoft 365, and ServiceNow, Windows Virtual Desktop — is now more critical for daily tasks. But while both on-prem and cloud DEM solutions allow for integration, a cloud solution’s single application program interface (API) makes it simpler and less time-consuming to maintain and support those integrations.
Discover Lakeside’s Digital Experience Cloud
Knowing the reasons for a cloud-based platform is one thing. Experiencing the benefits is another.
With Lakeside’s Digital Experience Cloud, powered by our digital experience management solution SysTrack, organizations can realize these cloud-first advantages in a few difference ways:
- End-user experience management: Improve end-user experience and productivity through expanded IT visibility, end-user experience health scoring, self-help engagements, persona-based segmenting, and other insights.
- Digital workplace planning: Streamline cost-effective strategies for right-sizing setups, VDI migration projects, and deploying cloud-based services.
- Service desk operations: IT can take a more proactive approach by harnessing artificial intelligence capabilities for quicker remediation, ITSM optimization, automation, and “level 0” support.
- IT asset optimization: Track service performance and resource usage over time, and also identify unused/underused apps for software rationalization and license management.
By leveraging these Digital Experience Cloud advantages, organizations can move toward improved digital employee experience and realize better business outcomes, including greater employee retention and recruitment, cost savings, and technology innovation.
That includes making the transition to the cloud, when they’re ready to take the leap.