Digital Experience Cloud, powered by SysTrack, is Lakeside Software’s digital experience management platform. This cloud-based solution helps organizations to monitor, measure, and optimize their employees’s interactions with workplace technology. Popular use cases of Lakeside’s platform include help desk efficiency, digital workplace planning, VDI migration, IT asset procurement and optimization, and digital experience monitoring.
Digital Experience Cloud enables holistic visibility across the entire IT estate and accurately measures the entirety of the end-user experience, empowering IT to improve productivity and engagement across a highly distributed digital environment. That’s possible because Lakeside’s platform uses an ultra-lightweight agent to collect over 10,000 telemetry metrics every 15 seconds directly from the endpoint — whether physical or virtual systems — as well as end-user sentiment through surveys.
The platform’s Intelligent Edge architecture also uses machine learning to analyze this rich repository of experience data, assess performance, and automatically detect IT issues that require immediate attention. The support team has access to real-time and historical data, in addition to different types of insights, from the IT environment as a whole to in-depth diagnostics about a single machine.
Key applications within the platform include:
- Lakeside Assist is an all-in-one workspace that enables Level 1 technicians to quickly diagnose and resolve incidents. Assist runs as a stand-alone app or integrated with ServiceNow ITSM.
- Lakeside Prevent leverages the power of Lakeside’s comprehensive data collection, artificial intelligence, and automation to proactively detect and prioritize IT incidents before they escalate.
Lakeside Resolve provides enhanced IT visibility and efficiency. Automated root cause analysis and mass healing capabilities allow for prompt problem resolution and improved digital experience.