Cut out unnecessary costs and delays by strategically acquiring the exact hardware end users need to be successful Let’s be honest — IT was dealt a pretty rough hand right from the start of the year. Expanding digital workplaces. Prioritizing remote workforce experience. Solving unique remote work challenges. Upgrading infrastructure. Planning new hybrid work models….
Reduce IT issues, improve employee engagement, and improve business outcomes with EUEM solutions
DEM tools help to navigate the challenges of working remotely and increase employee engagement Restrictions associated with COVID-19 have forced organizations to implement work-from-home arrangements. Now, many of them are indicating that their employees will be able to continue working remotely post-pandemic. Some companies have even formally announced plans to adopt a hybrid model in which workers…
It’s possible to transform the help desk experience for both IT and end users. All you need is the right solution I used to work as an IT service desk manager. If I’d had the right tools at the time, I might still be one. Instead, I changed careers and started working at Lakeside, which provides…
How to successfully prioritize digital experiences, streamline L1 support, and proactively address IT issues
3 steps to improve end-user experience while planning, delivering, and monitoring innovative IT projects
New remote work challenges and distributed workforces have revealed service desk inefficiencies that can frustrate end users, waste IT resources, and impact business outcomes. Help streamline service desk operations and improve the overall help desk experience with an effective first call resolution strategy.
Looking for a way to accurately identify and remove unneeded software? Here’s a step-by-step process to get you started Something my former data analytics professor said has always stuck with me: “In God we trust. Show me data for the rest.” It is not an overstatement to say that, with the right data at hand,…
Avoid costly hardware refresh cycles and provide users the devices they actually need, when they need them Conventional wisdom has been that an organization replaces all its end-user devices every three to five years. The rationale for undergoing this expense has been two-fold. The first is simply that time has passed and applications require ever-increasing…
Triage troubles and network issues led the health insurance provider to find digital experience management solutions
A closer look at how digital experience management transformed the way the legal software corporation does business When it comes to top-notch legal, regulatory, and business information that advances the rule of law around the world, there’s no bigger name than LexisNexis. Part of the multinational information and analytics company RELX, LexisNexis provides publishing, professional,…