Lakeside’s cloud-based platform now features improved reliability, scalability, and ease of use, as well as added value for enterprises As much as enterprise IT operations have adapted to meet new and urgent challenges with remote and hybrid work in recent years, the job isn’t done. Digital employee experience continues to drive major digital transformations that are…
How to differentiate digital experience monitoring from network performance monitoring, and find the right solution Slow connections, network outages, and the inability to connect to a server or printer can all hinder your employees’ ability to get their jobs done. These quick examples highlight the importance of having a high-performance and secure network to run…
Develop a better approach to rooting out IT issues with endpoint data and automated resolutions Technological difficulties are an inescapable part of everyday life and they can be massively inconvenient. Just ask any of the people turned away when several San Francisco Covid-19 testing sites shut down earlier this year due to computer problems. In that instance…
Digital transformation and dispersed workforce trends are driving the adoption of virtual desktop infrastructures (VDIs). This is a market in expansion, forecasted to reach $12.97 billion by 2027 (at a compound annual growth rate of 14.4%), according to the latest report by The Insight Partners. VDI is a form of desktop virtualization in which centralized servers…
5 key features to look for when comparing digital experience management (DEM) solutions for your organization Digital experience management solutions are versatile, providing different use cases to better meet your company’s pain points, whether they are help desk efficiency, software utilization, virtual desktop infrastructure (VDI) migration, or employee engagement. These tools are able to improve…
Among the many security threats companies currently face, at least one has caused widespread alarm in recent weeks. New, critical security flaws in Apache Log4j 2 — a logging library widely used in millions of Java-based applications — is putting organizations at risk when using trusted, open-source software. With the latest vulnerabilities, sometimes referred to as Log4Shell, reaching…
Discover the benefits and risks of unsanctioned workplace technology, and how to increase security and improve digital employee experience Shadow IT is lurks in the corners of every enterprise these days. With the rise of cloud computing, the internet of things (IoT), and bring-your-own-device (BYOD) culture — plus the latest hybrid working trends — users…
6 trends that will drive sustainable, long-term hybrid work and productivity for dispersed workforces If 2020 was a year of upheaval, and 2021 a year of adjustment, then 2022 promises to be the year of transformation. Yes, another year of change, but one in which focus will shift from short-term fixes to long-term success for…
Discover how AI capabilities and streamlined incident resolution can improve ITSM metrics, reduce IT costs, and enhance DEX When IT issues are commonplace at your organization, it’s time to review your digital employee experience strategy. High support ticket volumes and slow incident resolution can cause employee frustration and financial losses for the business. There’s a…
Discover the reasons for and benefits of shifting service desk operations further to the left, and how Lakeside can help Recent trends in IT service management (ITSM) accentuate the importance of proactive IT. The goal is to prevent problems before they occur — a strategy that helps to reduce support desk costs and improve end-user…
A quick guide to how digital experience management can improve IT visibility across the entire digital environment — apps included. As part of their efforts to improve IT efficiency and employee engagement, organizations are moving from application performance management (APM) to digital experience management (DEM) platforms. Why? Expand IT visibility across the entire digital environment…
A self-healing support desk enables the shift from reactive to proactive IT operations. By predicting and solving problems before users complain, organizations can lower service desk ticket volumes and minimize downtime. As a result, your employees’ productivity is not compromised, and IT staff can focus on more strategic tasks.