Managing digital employee experience with expanded IT visibility and automations can help businesses adapt to whatever the future holds If the last few years have taught leaders anything, it’s that being prepared and agile is absolutely critical for businesses. Case in point: The Covid-19 pandemic, which continues to challenge organizations with supply chain and other…
Resolving tickets alone aren’t enough to reduce downtime for busy employees. Help desks also need to proactively prioritize DEX, too It goes without saying that most employees these days depend heavily on technology. And it follows that when a disruption occurs, it can mean slowing down or stopping an employee’s productivity. But the nuances of…
Revealing user-behavior data and device performance metrics can help organizations improve digital employee experience, business outcomes For organizations that want to optimize their IT environments, much of the work starts and ends with visibility. IT leaders need to have a complete view of the organization from the inside out to truly understand what interventions are…
Lakeside’s latest research-backed guide explores digital employee experience leadership and what it means for organizations Keeping today’s complex and often dispersed workforces productive requires a lot more from IT than just fixing hardware and software issues whenever support tickets come rolling in. Real business success also depends on organizations’ ability to constantly adapt and grow…
Dig deeper into IT’s environmental impact and explore these 6 ways organizations can cut waste and create greener digital workplaces Corporate sustainability has gone from a niche initiative to a mainstream business practice in recent years. And it’s not just a PR tactic — an estimated 73% of modern, global consumers prefer to shop from…
Your guide to the choosing the right root cause analysis solution that will accelerate incident detection and effective remediation This is the last in a three-part series exploring ways IT can upgrade its root cause analysis strategy, and criteria for evaluating and deriving the most value out of RCA tools. Learn more by reading the…
What a commissioned, independent study reveals about the potential cost savings and business benefits of Lakeside’s EUEM solution Most IT leaders already know the general value of having quality digital employee experiences that create more productive digital workplaces. But exactly how much is it worth? About $14.7 million in potential enterprise benefits versus $4.1 million…
Deep telemetry, AI-powered analytics, and other key features are critical when evaluating and investing in root cause analysis tools This is the second in a three-part series exploring ways IT can upgrade its root cause analysis strategy, and criteria for evaluating and deriving the most value out of RCA tools. Learn more by reading the…
Explore the differences between traditional and modern root cause analysis, and how to use automated RCA for greater IT efficiency This is the first in a three-part series exploring ways IT can upgrade its root cause analysis strategy, and criteria for evaluating and deriving the most value out of RCA tools. Learn more by reading…
A closer look at the role tech plays in modern workplaces, and how better digital experiences can lead to happier, more productive workers Data proves that the “Great Resignation” is more than a buzzword — employees really are leaving their employers at record rates. In 2021, a record 47.8 million U.S. workers left their jobs,…
Lakeside’s new global survey explores the relationship between technology, productivity, and better business outcomes Over the past two years, Lakeside Software has analyzed the growing importance of digital employee experience (DEX) within workforces that are increasingly distributed and decentralized In 2021, Lakeside’s first report on workplace technology — The Future of Digital Workplaces — was…
Enhance digital workplaces with IT solutions and strategies that will improve digital experiences and drive greater job satisfaction