How high-level data, establishing baselines and goals, and tracking progress can position IT as a strategic partner within organizations IT pros are the best source of information for working out how to invest in workplace tools and technology. They understand that better tech translates to better business results — especially in today’s digital landscape where…
Clear, high-level data is key to demonstrating the value of IT and technology initiatives to business leaders The success of tech initiatives and strategies can be found in even the smallest victories — whether it’s shaving a few minutes off the average bootup time or preventing network latency from disrupting critical web applications. Unfortunately, that’s…
Expanded IT visibility, historical data, automation, and app analysis are necessary components for modern RCA strategies This is the second in a two-part series exploring the unique challenges IT faces with hybrid workplaces and the solutions that can be found using comprehensive root cause analysis. Read the first part here. Picture the workplace of…
Dispersed workforces, heavily used devices, and third-party infrastructure make root cause analysis more essential than ever This is the first in a two-part series exploring the unique challenges IT faces with hybrid workplaces and the solutions that can be found using comprehensive root cause analysis. Read the second part here. Quick troubleshooting and proactive…
Steps organizations can take to foster a digital mindset and drive workplace innovation that prioritizes end users Digital transformation is not just about technology. A successful digital strategy also requires a change in corporate culture, with all stakeholders embracing innovation and new ways of doing business. By focusing on end-user experience, organizations can ensure they…
3 reasons to embrace experience level agreements, and the benefits successfully implemented XLAs can bring to businesses If the last few years have taught us anything, it’s that providing a great digital employee experience (DEX) is no longer optional. Remote and hybrid workforces are here to stay, which has made it even more difficult for…
Get a closer look at digital dexterity and how it can help organizations eliminate digital friction and improve employee experience With the pandemic continuing to change the way people work as well as accelerating digital transformation trends, building a tech-savvy workforce can have a significant impact on business outcomes. Technology is critical to workplace productivity…
Get the most value out of your RCA tool by using it to manage compliance, rationalize resources, improve security, and more One kernel of wisdom I learned from Alton Brown’s show, “Good Eats” (part science and history lesson, part quirky cooking tutorial), was to avoid purchasing any single-use tools. Put that bamboo-handled avocado slicer back…
A look at how holistic, scalable, artificial intelligence-powered RCA can have a profound effect on distributed workforces The importance of root cause analysis for digital workplaces shouldn’t be underestimated — especially with dispersed workforces that rely heavily on their devices to work from anywhere at any time. But it can sometimes be difficult for businesses…
A quick look at risky workplace trends and what IT can do to close security gaps using digital experience management Cyberattacks top the list of challenges that keep business and IT leaders up at night. Managing concerns about cybersecurity and data privacy is also a major obstacle in ensuring a superior digital employee experience (DEX),…
Lakeside’s cloud-based platform now features improved reliability, scalability, and ease of use, as well as added value for enterprises As much as enterprise IT operations have adapted to meet new and urgent challenges with remote and hybrid work in recent years, the job isn’t done. Digital employee experience continues to drive major digital transformations that are…
How to differentiate digital experience monitoring from network performance monitoring, and find the right solution Slow connections, network outages, and the inability to connect to a server or printer can all hinder your employees’ ability to get their jobs done. These quick examples highlight the importance of having a high-performance and secure network to run…