This is the first blog post in a three-part series focusing on the core tenets of managing digital employee experience. Also read "Part II: Make IT Proactive"  and "Part III: Continually Transform," and discover even more by visiting our DEX landing page.


Organizations can’t always say for sure if they have a handle on what’s happening across their digital environments or the issues their employees face.

And eventually technology leadership, from CIOs down to IT admins, all find themselves wondering the same thing: What would our end users say about their digital employee experience?

Or rather, what aren’t they saying?

More often than not, IT teams don't have the visibility they need and end users aren’t always upfront about issues they encounter. That disparity between what IT can see and what end-users are experiencing can quickly lead to bigger problems down the line — especially when it comes to support, transformation projects, employee productivity, and even business outcomes (recruiting, retention, innovation, return on investments (ROI), growth, etc.).

So how is this visibility gap impacting organizations and digital employee experience (DEX)? And what can organizations do to bridge the divide between IT and end users?

Let’s take a closer look at IT visibility.