According to Gartner estimates, “by 2025, 55 percent of large enterprises will successfully implement an all-in cloud SaaS strategy.” Synthetic transaction monitoring is one method IT teams and vendors alike are using to ensure that service level agreement (SLA) targets are being met as business-critical applications move to software as a service (SaaS) models. Synthetic…
How is digitalization allowing us to change the way we work? Someone who grapples with that question for a living is Ryan Purvis, a digital workplace strategist at a global bank, who sat down with us to discuss the current state of enterprise user experience on the latest episode of the Lifeguard IT podcast. Throughout…
Smart watches, Fitbits, and sleep trackers—oh my! These are just some of the many ways people are joining the quantified self-movement, where ordinary aspects of everyday life are analyzed and quantified to be improved. But as IT professionals specializing in end-user computing, how are we supporting users in this quantified age? What can we learn…
Anyone who has worked in IT for as long as I have knows that exponential changes in technology over the past several decades have forced IT to be agile and find new ways to support users and make tech work for the business. Today, given the often patchworked nature of our environments, monitoring end-user experience…
As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many…
“Workplace” and “workspace” are often used interchangeably but they’ve come to represent distinct concepts as technology has created new possibilities for where and how work happens. Beyond semantics, understanding the differences between the two terms is useful for visualizing the many layers of employees’ interactions with technology and seeing how they interconnect. IT leaders can…
The evolution of IT has necessitated changes to the model for organizations looking to understand the state of their end users’ experiences. With that in mind, Lakeside has developed three new ways of gaining visibility into the IT environment that are available in our latest release, SysTrack 8.3. At Lakeside, we talk a lot about the…
It is no secret – the boundaries between IT and service providers, applications and services, and enterprise and consumer hardware are blurring. And that’s a good thing! Why? Because IT teams around the world have used these new ways of consuming and managing IT to support a more agile and productive workforce. Just think about…
IT leaders know the positive impact that IT can have on business processes. Unfortunately, this value is not always clear to management who sign off on or heavily influence IT projects. Here’s how to use budget rationalisation to demystify the business value of IT and drive digital transformation and workplace innovation. Budget Rationalisation: Are Organisations…
This week, a group of IT leaders gathered at the Gartner Digital Workplace Summit in London, a conference kicked off with an invigorating keynote on the prevalence and evolvement of the digital society in which we live and work. “If you are not connected, you might as well not exist,” Frank Buytendijk, Gartner Fellow and VP, expressed during the keynote….
Piriform, makers of CCleaner, a popular PC cleaning application, released a security notification on Monday announcing that several versions of the software had been infected with malicious code. Although Piriform and parent company Avast Software originally believed they were able to stop the attack before it did any harm, Avast researchers have since discovered that…
While we live in an age of interconnectivity where the answer to almost anything seems just a few clicks away, the sheer volume of available data and information can quickly obscure our attempts to find meaning. In IT, operations teams have found a solution for addressing the ever-expanding web of digital events that affect users:…