Cloud services have fundamentally shifted the landscape for the average consumer of IT resources, and too often this leaves the support organization stuck as the discoverer of the root cause of issues that span the endpoint, the network, and the supporting service providers. Our own organization is in a similar situation, having adopted Office 365…
For the past several years, our Ann Arbor office has enthusiastically participated in a Commuter Challenge, where employees of downtown businesses compete for prizes by logging alternative commutes throughout the month of May. In previous competitions, we were neck-and-neck for first place with other medium-sized organizations, but this year we’re happy to announce that we’ve…
Dedicated GPUs aren’t just for gamers and designers anymore. The modern workspace is experiencing increasingly vivid and interactive software that is challenging entrenched beliefs about the nature of corporate work. Back in the day, IT supplied users with hardware and software that far exceeded anything employees interacted with in their off-time. The field has changed,…
Modern users have the choice between a variety of Windows OS and Office versions. In relation to this mix, a common question we have come across in the past is “How does Windows 10 performance compare with Windows 7?” While we have addressed the situation in the past, it remains a popular question to this…
Citrix Synergy was once again a resounding success for us at Lakeside Software. We relished the opportunity to engage directly with industry insiders, to answer your insightful questions, and to witness the field of exceptional products showcased at Synergy this year. We are excited to announce that the editors of TechTarget’s SearchVirtualDesktop.com™ have selected Ask…
This blog post is a continuation of our Office 365 series on license provisioning. In this post, we’ll cover the metrics relevant to this discussion. By focusing on specific characteristics of user behavior, you can make better informed decisions when assigning Office 365 licenses. Choosing the right metrics to examine is crucial, as we all…
A constantly changing landscape in the modern workplace has led to a constantly changing landscape in the technology that serves that workplace. Over the last few years, we’ve seen a clear shift away from local storage of data and apps. This is due, in part, to workers becoming more mobile and requiring access to their…
By now you likely know that WannaCry is a malicious widely distributed ransomware variant that is wreaking havoc over enterprise IT. The most important thing to know is that Microsoft has issued patches for nearly every flavor of the Windows operating system (including Windows XP) to prevent any further attacks. Since AV (even next-gen AV) and other security…
Plenty has been written about the benefits of virtualizing computing infrastructure. For users, it increases flexibility by giving them access to their data and apps from anywhere, and for IT, it simplifies management by streamlining the environment and centralizing critical assets. Planning to implement VDI can be a complicated task, and planning for which physical…
All users have software applications that they use daily for their job role, less frequently for particular cases, or not at all. Knowing what applications are useful for which users is a critical part of strategically provisioning Office 365 licenses. Without proper provisioning, a user might lose valuable applications or have applications that they never use,…
Office 365 is Microsoft’s latest cloud-based group of software and service subscriptions. Due to its features and monthly/yearly licensing plan, many businesses choose a single license for their entire company. After all, selecting the same license for everyone seems like the easiest choice–why go through the hassle of fitting users to their optimal licenses? Generically…
One of SysTrack’s many uses includes providing insight on negative sources of impact in an end user’s environment. Specifically, it can be used by an IT administrator to find out what the source of issues are that cause user experience problems. This helps the IT organization find underlying causes for common user complaints like “my system…