Discover how AI capabilities and streamlined incident resolution can improve ITSM metrics, reduce IT costs, and enhance DEX When IT issues are commonplace at your organization, it’s time to review your digital employee experience strategy. High support ticket volumes and slow incident resolution can cause employee frustration and financial losses for the business. There’s a…
Discover the reasons for and benefits of shifting service desk operations further to the left, and how Lakeside can help Recent trends in IT service management (ITSM) accentuate the importance of proactive IT. The goal is to prevent problems before they occur — a strategy that helps to reduce support desk costs and improve end-user…
A quick guide to how digital experience management can improve IT visibility across the entire digital environment — apps included. As part of their efforts to improve IT efficiency and employee engagement, organizations are moving from application performance management (APM) to digital experience management (DEM) platforms. Why? Expand IT visibility across the entire digital environment…
A self-healing support desk enables the shift from reactive to proactive IT operations. By predicting and solving problems before users complain, organizations can lower service desk ticket volumes and minimize downtime. As a result, your employees’ productivity is not compromised, and IT staff can focus on more strategic tasks.
Artificial intelligence is transforming IT operations. By applying machine learning and analytics to big data, IT departments can automate their processes and improve service delivery. That’s the key to building proactive operations and delivering better digital experience. Key Components of AI for IT Operations AIOps stands for artificial intelligence for IT operations. AIOps tools automate processes and tasks,…
Lakeside’s latest release helps the entire service desk organization transform from reactive to proactive with comprehensive, intuitive workflows across every link in the IT support chain Employees rely on technology for productivity more than ever, and their expectations for IT services are high. Lakeside Software’s Future of Digital Workplaces survey found that 92% of employees…
There’s no consensus across industries about the best type of work arrangements for the post-pandemic era. Yet the increasingly popular hybrid model can bring the best (and the worst) of both worlds, depending on whether organizations use digital experience management.
Plenty of research shows that maintaining good digital experiences is important for innovation, maintaining a competitive edge, and achieve better business outcomes. But in healthcare, healthy digital employee experience goes well beyond job satisfaction.
The general availability of Windows 11 is just weeks away, but the adoption of a new Windows OS will require years of testing, planning, and rollout for those in enterprise computing. Learn the key components IT pros need to know to begin forging their organization’s upgrade path to Windows 11.
Windows 10 wasn’t the last major Windows operating system after all. Here’s what IT should know about Windows 11, which will officially launch October 5. The general availability of Windows 11 is just weeks away and many of the enhancements have consumers eager to get their hands on the latest OS. But the adoption of…
Service level agreements (SLAs) have long been a cornerstone of many business practices. With digital experience becoming the most important metric in IT, however, organizations are now shifting from SLAs to experience level agreements (XLAs).