IT Infrastructure

IT Infrastructure | IT Operations & Support

[Research] Performance Impact of Meltdown and Spectre Patches on Terminal Server — and by Association, Citrix XenApp
ByLakeside Team January 25, 2018December 14, 2023

The topic of Terminal Server/Citrix XenApp workloads has been at the forefront of our attention since Meltdown and Spectre patches were released. The potential for slowdowns after applying Meltdown and Spectre patches prompted us to investigate the matter for ourselves, and we released some initial findings for VDI that showed a noticeable CPU impact (with the caveat of impact being workload-dependent). Now…

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Digital Workplace | IT Infrastructure | IT Management

IGEL Disrupting End-User Computing
ByLakeside Team January 19, 2018December 14, 2023

This year at EUC Disrupt, IGEL made it clear that it is pushing to disrupt the tech field for the VDI community. With IGEL shifting their focus to software, the company is holding a brand-new conference, IGEL Disrupt: End-User Computing Forum, with the theme of changing the way people view end-user computing. Disrupt is a…

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Digital Workplace | IT Infrastructure

Citrix Summit 2018 | What Digital Workspace Analytics Can Do for VDI
ByLakeside Team January 12, 2018December 14, 2023

With over 3,500 attendees, Citrix Summit was quite a hike! Lakeside had the opportunity this week to share with Citrix Service Provider (CSP) partners how to utilize digital workspace analytics to improve end-user experience with VDI. In addition, Lakeside participated in IGEL Partner Review sessions to discuss details around our upcoming product integration for simplified…

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Digital Workplace | IT Infrastructure | IT Operations & Support

Meltdown and Spectre Patches May Increase CPU Load [Initial Findings]
ByLakeside Team January 10, 2018December 14, 2023

With the OS and hypervisor patches for Meltdown (CVE-2017-5754) having been released and the OS, hypervisor, and firmware patches for Spectre (CVE-2017-5715 and CVE-2017-5753) in some partial state of release depending on vendor, there have been many questions about the performance implications of updating. Because there’s low-level interaction at play for Meltdown and Spectre patches, the net result will depend significantly on factors like workload (e.g. what is it that users are…

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Digital Workplace | IT Infrastructure

Transform End-User Computing with SysTrack and IGEL OS
ByLakeside Team January 5, 2018December 14, 2023

AI, IoT, big data, and cybersecurity threats are already dominating technology headlines and predictions for 2018. At the enterprise level, addressing these challenges will have implications for end-user computing (EUC) as the landscape of where and how we work continues to evolve. The key will be solutions that can deliver secure, flexible workspaces that provide great…

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Digital Workplace | IT Infrastructure

Intel chip flaw: Using digital experience monitoring to assess Meltdown and Spectre patch performance impacts
ByLakeside Team January 4, 2018December 14, 2023

The Intel chip flaw in AMD, ARM and Intel processors is the latest security concern throwing Silicon Valley into a frenzy. But what is the flaw and what are Meltdown and Spectre, exactly? Here’s the quick and dirty: The Intel chip flaw consists of a couple of security vulnerabilities giving way to two methods that can expose sensitive information to…

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Digital Workplace | IT Infrastructure

Using Synthetic Transaction Monitoring to Track SaaS SLAs
ByLakeside Team December 22, 2017December 14, 2023

According to Gartner estimates, “by 2025, 55 percent of large enterprises will successfully implement an all-in cloud SaaS strategy.” Synthetic transaction monitoring is one method IT teams and vendors alike are using to ensure that service level agreement (SLA) targets are being met as business-critical applications move to software as a service (SaaS) models. Synthetic…

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IT Infrastructure | IT Operations & Support

Lakeside and IGEL Partner to Help Simplify Virtualized Endpoint Management
ByLakeside Team December 4, 2017December 14, 2023

Ease of endpoint management vs. end-user satisfaction is a classic IT tradeoff. Modern users demand flexible workspaces but meeting those expectations can be a real challenge given the complexity of managing an environment rich with a variety of devices and software. How can you pivot your management strategy to create a win-win situation for users…

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IT Infrastructure | IT Management | IT Operations & Support

Extract More Value out of Microsoft SCOM with This SCOM Management Pack
ByLakeside Team November 17, 2017December 14, 2023

Microsoft SCOM is an essential infrastructure monitoring tool for IT operations. Adding in the ability to monitor applications, usage, and end-user experience with the SysTrack SCOM Workplace Analytics management pack extends the utility of SCOM to include user-centric monitoring within one unified console. Building the Best IT Toolbox Enterprise monitoring has become an essential tool…

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IT Infrastructure | IT Management

3 Keys to Unlock the Value of Windows 10 Monitoring
ByLakeside Team November 10, 2017December 14, 2023

Over the course of our 20-year history, one conversation has remained constant: enterprise IT’s boundaries continue to expand, particularly now with the rise of third-party managed resources. Today, one of the most important rollouts that personifies this expansion is Windows 10. Microsoft has broken new ground with one of the first operating systems to be delivered as a service. Not only does this model translate to more frequent, continuous updates, but it also facilitates cloud adoption, further encouraging the buzzworthy hybrid environments. According…

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Digital Workplace | IT Infrastructure | IT Operations & Support

FUSION 17 Recap | What ITSM Can Learn From Workspace Analytics
ByLakeside Team November 6, 2017December 19, 2023

As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many…

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IT Infrastructure | IT Operations & Support

Episode 3: Managing & Using Microsoft Teams
ByLakeside Team October 19, 2017December 14, 2023

Post-Ignite there’s been plenty of chatter about Microsoft’s decision to eventually phase out Skype for Business for Office 365 subscribers in favor of Microsoft Teams. The workplace communication app became generally available for Office 365 subscribers in March of 2017 and continues to accrue Skype for Business features. At Lakeside, we’ve been experiencing this shift first hand as part of Microsoft’s early adoption…

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