From Digital Experience Monitoring to Digital Employee Experience: An Evolution in Workplace Technology
Measuring digital employee experience to shape IT strategy and build better business outcomes
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Digital Employee Experience: What You Need to Know About DEX
It seems like everyone is talking about the digital employee experience (DEX) lately. In fact, Gartner® says, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.”1 But what does DEX really mean for your business? And why should you care? What Is Digital Employee…
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How XLAs Provide a Clearer Measure of Success for IT Initiatives
Shifting focus from technical metrics to user-centric outcomes to drive better digital employee experiences and business success Today’s most forward-thinking IT organizations are moving from service-level agreements (SLAs) to experience level agreements (XLAs). The main difference? XLAs work differently than traditional SLAs, focusing on value outcomes rather than technical outputs.
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74% of IT Leaders Collect End-User Feedback. What Are They Getting from It?
Finding meaningful insights in end-user feedback has long been a white whale chase for IT pros. What truths lie beneath the murky depths of user opinion, and how can IT track them down faster? More importantly, is doing so even worth IT’s time? This post will present answers to those questions and offer up strategies…
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The Most Critical KPIs and Metrics for Digital Experience Leaders
Gartner® predicts that by next year, “50% of IT organizations will have established a digital employee experience (DEX) strategy, team and management tool, an increase from 5% in 2021.” As companies create these teams, they are also creating new, high-level roles like the Chief Digital Officer (CDO) or Chief Experience Officer (CXO) or evolving traditional…
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Windows 10 Pro vs. Enterprise: What is the difference? Or is it time to upgrade?
Over four years have passed since the release of Windows 10. Windows 10 support will officially end in October 2025. However, according to Lakeside’s anonymized global endpoint data, only about 12% of Windows endpoint devices have been upgraded to Windows 11. And 88% of Windows endpoint devices are still on Windows 10. If your organization…
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Windows 11: Is it Time to Upgrade? Pro vs. Enterprise?
While Microsoft’s initial rollout of Windows 11 was nearly three years ago, many organizations are still evaluating whether to migrate to the latest version of Microsoft’s operating system. And still others are in the midst of the roll out and trying to simplify the Windows 11 migration. But before investing time, personnel, and equipment to…
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Expand Your SysTrack Knowledge: Introducing Lakeside’s New Customer Gateway
Find solutions faster and gain greater value with Lakeside Academy and a wide variety of technical support for customers Looking to gain even more value from Lakeside Software’s SysTrack? Look no further than Lakeside’s new-and-improved Customer Gateway, our one-stop information hub that’s been expanded to make learning about and using SysTrack even easier. Here are…
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Enhancing Our Commitment in EMEA through Global Partner Ecosystem
Lakeside adds three strategic partner directors focused on Europe, Middle East, and Africa Europe, Middle East, and Africa have long been regions of growth for Lakeside Software. With customers in more than 30 countries, we’ve been dedicated to building our global team, most recently with an announcement of our expansion into the DACH region. To…
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A Better View of the UK Public Sector Digital Experience
Survey finds UK public sector employees face challenges with digital experiences and technology provisions GovNews Direct has released a new survey report, “Achievements, Aspirations and Attitudes: Measuring the Public Sector Experience,” revealing a glimpse into the post-pandemic reality of the digital employee experience across UK public sector organizations. While adaptation at large has been successful,…
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Retailers: Why Your IT Team Can Make or Break Your Smart Retail Strategy
To keep up with consumer demands for seamless digital experiences, retailers need to give IT teams a better view of POS and other devices Emergen Research recently reported that the smart-retail market size was $23.4 billion in 2021 and is expected to reach $220.3 billion by 2032. Consumer demand for an exceptional, frictionless, and personalized…
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4 Steps for Implementing IT Automations Focused on the End User
Building outcome-based, data-driven automations help IT service desks make more impactful improvements to digital employee experience In IT, automation historically has been focused on the infrastructure — that is, the data center, network, servers, storage, and cloud. We must step back, however, to ask ourselves, “Why do we fundamentally have the infrastructure in the first place?”…
