If your help desk is still the first to learn something is broken, this report is for you. The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026 is live, and Lakeside Software was named a Leader with the highest score possible in 19 of 38 criteria, including Root Cause Diagnosis and Proactive Remediation. The…
Today Forrester published The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026, and Lakeside was named a Leader. I’m proud of our team for that, and I’m especially grateful to our customers, because Forrester talks with the people who run SysTrack every day and what they say about us matters infinitely more than anything…
The key questions to ask before you make a decision. What a difference a few years make in the DEX platform market. When I went to previous conferences, I would meet with customers and answer questions about what a Digital Employee Experience (DEX) platform does, and why it’s a worthwhile investment. But when I go…
About twenty minutes into our webinar on outcome-led service desk, my power went out. I came back online to report that my own digital employee experience had deteriorated considerably. It got a laugh, and it made the point better than any slide could have. The experience is the thing that happens to you. The ticket…
Recognized for Completeness of Vision and Ability to Execute We are excited to share that Lakeside Software has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools. When our founder and CEO, Mike Schumacher, returned last year, he set a clear mandate for Lakeside: Accelerate innovation, scale AI capabilities, improve the SysTrack user…
Over the past decade, the digital workplace has evolved steadily, but the current wave—driven by generative and agentic AI—is a rapid and fundamental shift. In 2023 and 2024, generative AI grabbed headlines as organizations experimented with pilots. By 2026, we’re seeing AI move beyond answering questions to executing work, ushering in a new operating model…
Measuring digital employee experience to shape IT strategy and build better business outcomes
It seems like everyone is talking about the digital employee experience (DEX) lately. In fact, Gartner® says, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.”1 But what does DEX really mean for your business? And why should you care? What Is Digital Employee…
Gartner named Lakeside Software in the first-ever Gartner Magic Quadrant for Digital Employee Experience Management Tools. to us, this recognition as a DEX Magic Quadrant Leader is evidence of the dedication and trust of our customers, partners, and the market at large. We want to take this opportunity to extend our heartfelt thanks to each…
If you are anything like me, my current nightly routine includes tuning in to see the daily highlights from the Olympic games happening in Paris right now. Who won gold? What’s the current medal count? Did Simone Biles crush her floor routine? As my newsfeed fills with alerts of the latest winners and feel-good profiles…
End users expect their devices to run flawlessly, which puts constant pressure on IT organizations to deliver seamless, always-on experiences to employees, regardless of where or when they work. It’s up to IT to ensure digital employee experience (DEX) issues are addressed proactively – before end users (or the helpdesk) feel the effects. And in…
In today’s fast-paced digital world, strategic partnerships can significantly enhance customer value. One such powerhouse collaboration is between Lakeside Software and HCLTech. Since teaming up in 2018, we’ve been on a mission to transform digital workplaces and deliver unparalleled value across various industries. HCLTech has deployed more than one million seats on the Lakeside SysTrack…